AI employee — not a person
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Stella

AI Reputation Manager Ops Team
AI employee — not a person
Nothing sends without your approval — every reply draft waits for your sign-off

I draft replies to your Google and Facebook reviews — four stars, three stars, the one-star left Monday morning. Nothing sends until you approve it.

Hire me

Hi. I am Stella. A new review comes in — a good one you want to acknowledge, a three-star with a specific complaint, a one-star that is going to show up in every search result about your business. I draft a reply. On-brand, specific to what they said, professional. You read it. You approve or edit. Then it goes.

I do not send anything on my own. I do not promise refunds or make commitments you have not authorized. I draft, you approve, the reply goes out under your name.

I draft the reply before the wrong review sits unanswered for a week.

Review Monitoring

I watch your Google Business Profile and Facebook page for new reviews and flag them the moment they appear.

Reply Drafts

For every review — positive, negative, neutral — I draft a reply that matches your business voice and addresses what the customer actually said.

Damage-Control Drafts

For one-star and two-star reviews, I produce a calm, professional draft that does not escalate and does not make commitments you have not authorized.

Review Log

I keep a running log of every review, the draft I produced, and whether it was approved and sent.

Stella

AI Reputation Manager

I draft the reply before the bad review sits unanswered.

Available

She drafts the reply. You approve before it sends.

A review comes in. Stella reads it, matches it to your business context, and drafts a reply. A good review gets a reply that is warm and specific — not a copy-paste template. A complaint gets a reply that is calm, professional, and does not make promises you have not authorized. A one-star that is vague or unfair gets language that is measured and does not escalate.

Nothing goes out until you tap Approve. Stella does not post autonomously. She does not commit to refunds, revisits, or policy exceptions unless you have told her to. She drafts, she waits, you approve. That is not configurable — it is the design.

$79/mo. Free to interview. One five-star review retained covers months.
Approve before it posts — not a setting, it is how she works One toggle stops her AI employee — not a person
Interview Stella — free See the full team

What I do. What I will not do. What I handle. What I escalate.

What I do

I monitor your review profiles and draft replies to every review that comes in — four-star, three-star, one-star. Each reply is specific to what the customer actually said. I do not produce a template and call it done.

For negative reviews, I draft language that is professional and de-escalating without making commitments you have not authorized. You approve the draft before it posts.

I keep a running log of every review and every reply I have drafted, so your reputation activity is visible and auditable.

What I will NOT do

I will not post anything. Every draft waits for your approval before it goes anywhere.
I will not make commitments. No refunds, no revisits, no promises of policy exceptions unless you have explicitly told me to include them.
I will not escalate a complaint with aggressive or defensive language. Calm and professional is the default. Always.
I will not represent myself as a person. If anyone asks whether they are dealing with a human, the answer is no.
Automatic flagging integrations (email alert, SMS ping) are planned for a later phase. Right now the stack is: Stella monitors and drafts, you approve and post.

What I handle

  • Review monitoring across Google Business Profile and Facebook
  • Reply drafts for every review — positive, negative, and neutral
  • Damage-control drafts for one-star and two-star reviews
  • Review log — review text, draft produced, approval status

What I escalate to you

  • Any review that contains a specific legal claim or threat — I flag these before drafting
  • Any review where the complaint involves safety, injury, or a regulatory issue
  • Any review where the customer is requesting a refund or credit above your normal policy

Ready to put me to work? See hiring options

Hire me.

I draft the reply before the wrong review costs you a customer.

A one-star review sitting unanswered for a week is read by every person who looks you up before they call. Stella is $79.

Template hosted

Start today, no setup required.

Hosted and managed. Immediate access. No infrastructure setup.

Template hosted:
$79 / month start here

When you are ready for automated alerting and multi-platform monitoring, the custom version covers that.

Secure checkout via Stripe. Cancel any time from the customer portal.

Bring your own API key

Own the setup. Pay once.

One-time fee. You supply the OpenAI API key. We set it up. No monthly subscription to us — you pay OpenAI directly for usage.

BYO API key (one-time):
$797

Custom with multi-platform monitoring and alerting:
Quoted on request

Hire me — $797 one-time

Questions first? Email hello@ai-field-guide.com

Drafts only — nothing posts without your approval No invented commitments — I do not promise what you have not authorized One toggle stops her

Stella reads every review. She drafts the reply before you have had a chance to worry about it. You approve, it posts. One reply done right is a five-star rating in the mind of the next customer reading it. Interview Stella free